Shipments and returns

Your pack shipment

Packages are generally dispatched within 1 working day after receipt of payment, workshop cut keys can take up to 2 working to ship. Non-delivery must be advised within 7 days of the shipping/dispatch date advised to you by email. The carriers cannot entertain claims for non delivery after this date.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Packets and boxes are amply sized and your items are well-protected.